Themes Plugins Pro (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website users.

This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices available to you when you use our website, purchase a product or service, or contact our support team.

1. Information We Collect

Depending on how you use our website or services, we may collect the following information:

• Name
• Email address
• Mobile or WhatsApp number
• Billing address
• Order and service information
• Product or service details
• Payment or transaction reference
• Website URL when required for a service
• Temporary WordPress Admin access when necessary for activation or technical support
• Technical information such as IP address, browser type, cookies, device information, and website interaction data

We only request information that is reasonably necessary to process an order, provide a service, communicate with you, or maintain the security of our website.

2. How We Use Your Information

Information collected through our website may be used for the following purposes:

• Processing and confirming orders
• Delivering purchased products or services
• Providing customer support
• Communicating about an order or service request
• Coordinating product or service activation
• Troubleshooting technical issues
• Confirming payments
• Preventing fraud or misuse
• Improving our website and services
• Maintaining website security
• Complying with applicable legal or regulatory requirements

We do not use customer information for unrelated purposes without an appropriate reason.

3. Temporary WP-Admin Access and Activation Services

Certain services, including WordPress or Elementor-related activation and technical services, may require temporary access to your WordPress Admin area.

Where temporary WP-Admin access is provided:

• Access is used only for the requested activation or technical service.
• Customers should change their password after the work has been completed.
• Unnecessary temporary user accounts should be removed after completion.
• Customers should review active login sessions after the service is completed.
• Login credentials are not intentionally shared with unrelated third parties.
• We do not intentionally modify or access unrelated website files, databases, or content unless required for the requested service and agreed with the customer.

Customers are encouraged to create a website backup before providing administrative access.

Do not send unnecessary sensitive information such as banking passwords, PINs, OTPs, private license keys, or other confidential credentials.

4. Payment Information

Payment confirmation may require transaction references or other limited payment-related information.

Payments may be processed using services such as:

• bKash
• Nagad
• Rocket
• Bank payment services
• Other supported payment providers

Payment providers may have their own privacy policies and data-handling practices. Customers should review the relevant provider’s terms before completing a transaction.

5. Sharing of Personal Information

We do not sell customers’ personal information.

Information may only be disclosed or used where reasonably necessary for:

• Processing an order
• Confirming a payment
• Providing technical support
• Preventing fraud or security incidents
• Complying with applicable legal requirements

Any third-party platform or service used in connection with our website may operate under its own privacy policy.

6. Cookies and Technical Information

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Keep users logged in
• Process forms
• Improve website performance
• Understand website usage
• Support analytics
• Improve security
• Prevent fraudulent activity

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features or functionality.

7. Data Retention

Order, invoice, payment confirmation, support, and service-related records may be retained for as long as reasonably necessary for operational, accounting, security, or legal purposes.

Where applicable, certain order and invoice information may be retained for a minimum period required by relevant regulatory or legal requirements.

8. Information Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

Security measures may include:

• Restricted administrative access
• Strong passwords
• Website backups
• Access control
• Security monitoring
• Updating temporary credentials after technical work

However, no website, online service, or electronic storage system can guarantee absolute security.

Customers are also responsible for protecting their account credentials and immediately reporting suspicious activity.

9. Your Rights

Subject to applicable requirements, you may contact us to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your account or associated personal information
• Ask questions about how your information is being used
• Opt out of marketing communications

Certain information may need to be retained where required for accounting, fraud prevention, legal compliance, dispute resolution, or other legitimate purposes.

10. Third-Party Services

Our website may use or link to third-party services, payment providers, hosting providers, WordPress-related services, analytics services, or other external platforms.

These services may have separate privacy policies and terms.

Themes Plugins Pro is not responsible for the privacy practices of independent third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

11. Customer Responsibilities

When requesting technical support or activation services:

• Provide only the information necessary to complete the requested task.
• Avoid sending sensitive financial information through public messages.
• Create a backup before providing WordPress administrative access.
• Change temporary passwords after the service has been completed.
• Remove temporary accounts that are no longer required.
• Contact us promptly if you notice suspicious account or website activity.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices, operational requirements, or applicable regulations change.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, an order record, or a privacy-related concern, please contact us.

Themes Plugins Pro
Phone: +8801628673636
Email: themespluginspro@gmail.com
Website: themespluginspro.com

Security of the Website and Technical Requirements

Keeping Your Website Information Safe

We Take Care of The Security On Your Website We know that you want to protect your data and keep it private. 

Data Protection Assurance

First in security : all your website info is Secure with me. Our privacy guidelines are implemented.

Testimonial Access Types Domain Access: We use your domain name to access the site when working on it Hosting Pay Account In Product Mock Hosting Service Compare The Top 10 Paid And Free Web Tools Used To Help You Test Your Design Choosing a Theme for an Inter… All these things are treated with the topmost careful and responsibility of ownership.

Password Management

Passwords: You can always change your password [here]. However, be aware that any modifications done post delivery of our services are at your own discretion. We advise storing and managing your passwords safely to keep the security up at all times.

Theme and Plugin Technical Requirements

For the most good of themes and plugins apply our site, we need to follow certain technical specifications. These include:

PHP Version

Minimum Version: PHP 7.4+ Must be installed on your server It can make sure the themes and plugins concerned with those actives are compatible,,as much as performance is up to optimal.

Upload Limit

Prerequisite: A minimum of 32 MB upload size in your server. This is vital especially in building themes and plugins that upload automatically without errors.

This is very similar to reactivation and transfer policy.

Knowing the details of our reactivation and transfer policies is a great way to keep you both time-saving effort. So, this is how you can deal with such scenarios;

Reactivation

Free Reactivation: If at any time your site is suspended or reset, you get one free reactivation. That way, you can get your site back online quickly without having to pay extra fees.

Domain and Subdomain Changes

Non-Transferable: A theme or plugin is not transferable from one domain to another, a domain to a subdomain or vice versa. Each license is bound to it’s original domain by product activation.

Granting Temporary Access

There are some times when you may need to allow temporary access to your site. Below is a few step guide on how to do that securely.

Temporary Access Guidelines

Use Case: Allow for temporary access while providing theme/plugins. It helps in debugging or if there is need for further configuration.

Security measures: Make sure temporary access is time-boxed and includes the required permissions to secure your website.

Conclusion

We always want to make everything clutter free for you and this is done by giving some good and concise guidelines that helps in keeping your website away from our radar! If you have any questions or need help, please contact our support team. We are here to assist you in dealing with your website Security and Technical issues smoothly.

If you have any problems email to: themespluginspro@gmail.com

GET A QUOTE: 24/7 on our website LIVE CHAT

Support Tickets: Raise a support ticket for specific queries through our website

We are honored to have your website hosted with us. Thank you for your understanding.